Refund policy
Refund & Return Policy
We want you to feel confident shopping with Graxia Skin Co. Because our products include skincare and ingestible beauty products, we follow a hygiene-focused return policy.
Return Window
You may request a return within 30 days of delivery for eligible items.
Eligible Returns
To be eligible for a return, items must be:
- Unused
- Unopened
- In original packaging
- Sealed, when applicable
- Accompanied by proof of purchase
Non-Returnable Items
For safety and hygiene reasons, we do not accept returns on:
- Opened skincare products
- Opened ingestible products
- Used products
- Gift cards
- Final sale items
- Products damaged by misuse or improper storage
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If your product is damaged, defective, or incorrect, contact us within 7 days of delivery at support@graxiaskin.com with your order number and photos. We will review the issue and determine whether a replacement, refund, or store credit is appropriate.
Skin Sensitivity or Product Reaction
Everyone’s skin and body are different. If you experience discomfort, irritation, or an unexpected reaction, stop using the product immediately. For medical concerns, contact a healthcare professional. You may also contact us at support@graxiaskin.com so we can document your experience.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect. Original shipping charges are non-refundable unless the return is due to our error.
Refunds
Once your return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. Your bank or credit card company may require additional time to post the refund.